At Bugsy's, we want your experience with us to be a pleasant one - which is why we've made our returns policy as simple as possible. And if for some reason things don't go quite to plan, we have a dedicated customer service team to make everything right again!
Please note: We cannot issue credits or refunds unless you have first spoken to a Bugsy representative, at mailto:firstname.lastname@example.org as we need to issue you with a returns address before you send us back any items. Without this, we will be unable to process your return and refund the cost of your item(s).
Returns Terms & Conditions
- We accept returns for up to 30 days from purchase, providing it is unopened and in original condition (including packaging).
- Items returned after 30 days may not qualify for a refund, or may incur an extra restocking fee.
- You can return your order for a refund, exchange or store credit.
- The customer is responsible for the cost of an item's return, unless there was an error on our behalf. Due to the nature of couriers, it may cost more to send an item back to us than us shipping it out to you.
- Contact us at mailto:email@example.com before returning goods. We can only offer refunds when we have on the agreed return process.
- We cannot offer refunds or exchanges on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.
Damaged Or Faulty Items
If you received a damaged shipment or product, please email photos of the damaged item to firstname.lastname@example.org, include your invoice number and name, and we will work with you to resolve the issue.