Shipping Info

Shipping Rates

Spend AUD

Shipping Fees AUD

Country Applies

Below $60 Standard

$10.00

Australia

Below $60 Express $15.00 Australia

Above $60 Standard

Free Shipping

Australia 

In-Store Pickup Free Australia
Below $100 $30.00 Hong Kong
Above $100 Free Shipping Hong Kong
Below $200 $30.00 Rest of the World
Above $200  Free Shipping

Rest of the World

 

In-Store Pick Up

Shop online in the comfort of your home and pick up in-store during Market Store times. 

Camberwell Fresh Food Market
Shop 22, 519 Riversdale Road, Camberwell 3124, Australia
  • Tuesday - 8am - 4pm
  • Thursday - 8am - 4pm
  • Friday - 8am - 4pm
  • Saturday - 8am - 4pm

 

Returns Policy

At Bugsy's, we want your experience with us to be a pleasant one - which is why we've made our returns policy as simple as possible. And if for some reason things don't go quite to plan, we have a dedicated customer service team to make everything right again!

Please note: We cannot issue credits or refunds unless you have first spoken to a Bugsy representative, at mailto:contact@thebugsyshop.com as we need to issue you with a returns address before you send us back any items. Without this, we will be unable to process your return and refund the cost of your item(s).

Returns Terms & Conditions

  • We accept returns for up to 30 days from purchase, providing it is unopened and in original condition (including packaging).
  • Items returned after 30 days may not qualify for a refund, or may incur an extra restocking fee.
  • You can return your order for a refund, exchange or store credit.
  • The customer is responsible for the cost of an item's return, unless there was an error on our behalf. Due to the nature of couriers, it may cost more to send an item back to us than us shipping it out to you.
  • Contact us at mailto:contact@thebugsyshop.com before returning goods. We can only offer refunds when we have on the agreed return process.
  • We cannot offer refunds or exchanges on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.

Damaged Or Faulty Items

If you received a damaged shipment or product, please email photos of the damaged item to sales@petcircle.com.au, include your invoice number and name, and we will work with you to resolve the issue.

Your pets will love you for it..!! 

#TreatThemWell